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Email Rules: Documentation for Customizing your Waitlist Widget

Setting up email rules allows you to ensure the integrity and quality of the sign-ups on your waitlist. By configuring email rules, you can control who can join your waitlist, thereby maintaining a high standard for your potential user base. This guide will walk you through the steps needed to activate and customize email rules on your waitlist.

Steps to Activate Email Rules

1. Accessing the Settings Tab

First, log in and go to your dashboard. From there, select a Waitlist and navigate to the "Settings" tab. This section of the dashboard houses various customization options for your waitlist, including email rules.

2. Permitting Specific Domains

To allow users with specific email domains to sign up for your waitlist, locate the "Permitted Domain" field within the Settings tab. Enter the email domains you wish to allow. For example, if you want to restrict sign-ups to users from certain institutions or companies, you might add domains such as columbia.edu or example.com. By doing so, only users with email addresses ending in these domains will be able to join your waitlist.

3. Restricting Free or Personal Emails

If you prefer to only allow business or institutional emails and disallow personal email addresses (like those from gmail.com, yahoo.com, etc.), you can enable the "No Free/Personal Emails" option. Checking this box will prevent users with common free email services from signing up, ensuring that your waitlist remains professional and

Email Rules Image

Troubleshooting Guide

While setting up and managing email rules on your waitlist website, you might encounter some issues. Here are common problems and their solutions:

  1. Users Unable to Sign Up
    • Issue: Users Unable to Sign Up Despite Having Permitted Domains
    • Possible Causes:
      • The email domain is incorrectly entered in the "Permitted Domain" field.
      • There may be a typo in the user's email address.
      • The user's email service provider might be blocking the confirmation emails.
    • Solutions:
      • Double-check the domains listed in the "Permitted Domain" field for any typos or incorrect entries.
      • Ask the user to verify their email address for any spelling mistakes.
      • Ensure that the confirmation emails are not being marked as spam by the user's email service provider.
  2. Personal Emails Are Still Being Allowed to Sign Up
    • Issue: Your waitlist still allows users with personal emails to sign up.
    • Possible Causes:
      • The "No Free/Personal Emails" option is not enabled.
      • The email rules settings were not saved correctly.
    • Solutions:
      • Navigate to the Settings tab and ensure that the "No Free/Personal Emails" box is checked.
      • Save the settings and refresh the page to confirm the changes.
      • If the issue persists, try disabling and then re-enabling the option.
  3. Busniness Emails getting blocked
    • Issue: Users with Business Emails Are Being Blocked
    • Possible Causes:
      • The business email domain might be mistakenly listed under restricted domains.
      • There could be an issue with the email validation logic.
    • Solutions:
      • Review the list of restricted domains to ensure that no business email domains are incorrectly listed.
      • Test the email validation logic with different email addresses to identify any potential bugs.
      • Contact support for assistance if the issue is not resolved.
  4. Changes not reflecting
    • Issue: Changes to Email Rules Not Reflecting on the Waitlist Widget
    • Possible Causes:
      • The changes were not saved properly.
      • There might be a caching issue with the waitlist widget.
    • Solutions:
      • Ensure that all changes are saved in the Settings tab.
      • Clear the browser cache and refresh the page to see if the changes take effect.
      • If the issue continues, try accessing the waitlist website from a different browser or device.

Conclusion

Implementing email rules on your waitlist website is a powerful way to maintain the quality and relevance of your sign-ups. By allowing only specific domains or restricting personal emails, you can ensure that your waitlist attracts the right audience. Remember to regularly review and update your settings to keep your waitlist effective and aligned with your goals.